Returns & Refunds Policy

01Return Eligibility

You can return an item within 90 days from the delivery date. Because Microry offers two types of lighting — Ready-to-Ship and Handmade-to-Order — return rules vary slightly between them. Here is what qualifies:

02The Beauty of Handmade

Because every Microry piece is shaped, perforated, and finished by hand in Morocco, no two are perfectly identical. We want to be clear about what is a feature of authentic craftsmanship versus what we consider a defect.

What we consider an actual defect

• Cracks, splits, or structural damage to the metalwork
• Electrical components that do not function correctly out of the box
• Missing parts listed in the product description
• Significant transit damage to the body of the piece
• An item shipped that does not match the size or finish you ordered

If you are unsure whether something is a defect or a natural variation, send us a photo — we will tell you honestly.

03How to Request a Return

Follow these simple steps to initiate your return:

04Return Shipping Costs

Who covers the cost of return shipping depends on the reason for the return:

05Refund Process

• Once your return is delivered to us, we inspect it within 72 hours.
• Your refund is then processed within 7 business days to your original payment method.
• You will receive a full refund of the product price, with no restocking fees.
• For defective, damaged, or wrong items, we also refund any return shipping costs you paid.
• Depending on your bank or credit card provider, the refund may take an additional 3–10 business days to appear on your statement.

Partial refunds

In rare cases, a partial refund may be issued — for example, if a returned item shows signs of use, has been installed, or is returned with significant damage that occurred after delivery. We will always notify you before applying a partial refund, with photos and an explanation.

06Wrong or Damaged Items

How to report a damaged shipment

• Take clear photos of the outer carton and any visible packaging damage before unpacking the piece further.
• Photograph the damaged area of the piece itself in good lighting.
• Email everything to Contact@microry.com with your order number in the subject line.
• Keep the original packaging until your replacement or refund is resolved — the carrier may request inspection.

All Microry shipments are fully insured. You will not be out of pocket for transit damage.

07Installation & Electrical Safety

Microry pieces are designed to be installed by a qualified electrician in accordance with local building and electrical codes. Improper installation can damage the piece, void the return window, and create a safety hazard.

Important notes on installation

• We strongly recommend having all hardwired lighting installed by a licensed electrician.
• Damage caused during DIY installation is not covered by our return policy.
• Modifications to the wiring, socket, or finish void the return eligibility for that piece.
• If you are unsure how to install a piece, please contact us before attempting it — we are happy to advise.

08Non-Returnable Situations

While we accept the vast majority of returns, there are a small number of cases where a return cannot be processed:

• Items returned more than 90 days after delivery.
• Items that have been installed, modified, or altered from their original condition.
• Items returned without prior authorization from our customer care team.
• Items with damage caused after delivery (handling, installation, environment).
• Pieces that have been intentionally aged, painted, polished, or otherwise modified by the customer.

If your situation is unusual or does not seem to fit cleanly into any of the categories above, please contact us. We resolve nearly every return case in the customer's favor when there is a genuine concern.

09Exchanges

We do not currently offer direct exchanges. If you would like a different size, finish, or model, we recommend returning the original piece for a full refund and placing a new order separately. This gives you the fastest path to receiving the piece you actually want, without waiting for two shipments to cross paths.

10Order Cancellations

Order cancellation rules depend on which type of piece you ordered:

Ready-to-Ship orders

Can be cancelled for a full refund at any time before the order is dispatched (typically within 1 business day of order placement). Once your tracking number is issued, cancellation is no longer possible — but you may still return the piece under our 90-day return policy after delivery.

Handmade-to-Order pieces

Because production begins immediately after your payment is confirmed, cancellations are accepted within 24 hours of order placement. After 24 hours, materials have been committed and our artisans have begun work — at that point, cancellation is no longer possible, but the piece remains fully covered by our 90-day return policy once it reaches you.

To cancel an order within the eligible window, email Contact@microry.com with your order number as soon as possible.