Privacy Policy

01Data We Collect

We collect two types of information when you interact with Microry: information you provide directly, and information collected automatically as you browse our website.

02How Your Data Is Used

We use the information we collect to provide a smooth and trustworthy shopping experience. Specifically, we use your data to:

• Process and fulfill your orders, including handmade-to-order specifications
• Send order confirmations, production updates, and shipping tracking
• Coordinate with our workshop in Morocco on custom production details
• Respond to customer service inquiries and support requests
• Process warranty claims, returns, and refunds
• Prevent fraud and maintain website security
• Improve our product collection, photography, and website experience
• Send promotional emails — only with your consent; unsubscribe at any time
• Comply with applicable U.S. legal and tax requirements

03Consent

How we obtain your consent

You provide consent when you share your information to place an order, arrange delivery, sign up for our newsletter, contact our support team, or create an account on our website. By using microry.com, you consent to our collection and use of information as described in this policy.

How to withdraw consent

You may withdraw your consent at any time by contacting us at Contact@microry.com or +1 (270) 551-1357. Please note that withdrawing consent may limit our ability to provide certain services — for example, we cannot process an order without your shipping address.

04Information Sharing

We never sell, trade, or rent your personal information to third parties. We share your information only in the limited circumstances listed below, and only as required to operate our business.

Service providers we rely on

• Payment processors: Stripe and PayPal — to process your purchase securely.
• Shipping carriers: DHL, FedEx, and Aramex Express — to deliver your order to your U.S. address.
• Our Morocco workshop: Order details such as your shipping address, item, size, and finish are shared with our artisan workshop and packing partners in Morocco solely to produce and dispatch your order.
• Email delivery: Used to send order confirmations and tracking updates by email.
• Hosting & e-commerce platform: Our website is hosted on industry-standard hosting infrastructure with WooCommerce/WordPress.

Other limited circumstances

• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event Microry LLC is acquired or merged, your information may be transferred to the new owner.
• Fraud prevention: To protect our rights and prevent fraudulent activity on our store.

05Payment Security

All transactions on microry.com are processed through secure, PCI-DSS-compliant payment gateways. Your full credit card number is never stored on our servers. All payment data is encrypted using SSL technology and AES-256 encryption standards before transmission.

Payment methods we accept

Visa, Mastercard, American Express, Discover, PayPal, and Google Pay.

3D Secure verification

For added protection, some transactions may require 3D Secure verification through your card issuer (Verified by Visa, Mastercard SecureCode, American Express SafeKey). This is a brief one-time confirmation step that protects you from unauthorized card use.

06Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Specifically, we keep:

• Order history and account records: for as long as you maintain an active account, or up to 7 years after your last order for tax and accounting compliance.
• Customer service correspondence: for up to 3 years to support warranty claims and reference any past discussions.
• Marketing data (if you have subscribed to optional updates): until you unsubscribe.
• Website analytics: aggregated data is retained for up to 26 months; individual visitor data is anonymized after a much shorter period.

You may contact us at Contact@microry.com at any time to request deletion of your personal data. Subject to legal retention requirements (such as tax records we are obligated to keep), your request will be processed within 30 days.

07Cookies & Tracking Technologies

Cookies are small data files placed on your device that help us recognize you, remember your preferences, and understand how our website is used. We use the following types of cookies:

• Essential cookies: Required for core functionality such as your shopping cart, secure login sessions, and checkout.
• Analytics cookies: Help us understand how visitors find and use our website, so we can improve the experience (Google Analytics).
• Marketing cookies: Used to display relevant ads on other websites you visit (Google Ads).
• Preference cookies: Remember your settings, language, and any preferences you have set on the site.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent parts of the website (such as checkout) from working correctly.

08Third-Party Services

Our website uses the following third-party services, each governed by its own privacy policy. We encourage you to review their policies as well.

09Your Rights

As a Microry customer, you have the following rights regarding the personal information we hold about you:

To exercise any of these rights, contact us at Contact@microry.com. We will respond to verified requests within 30 days, and will never discriminate against you for exercising your rights.

10Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13 years old. If you believe a child under 13 has provided us with personal information, please contact us immediately at Contact@microry.com and we will promptly delete it from our records.

11Security Measures

We apply industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption across all pages of microry.com
• AES-256 encryption for stored sensitive data
• PCI-DSS-compliant payment processing
• Regular security monitoring, patching, and vulnerability audits
• Strict access controls — only authorized staff have access to customer data
• Secure data transmission with our Morocco workshop using encrypted channels

While we take every reasonable step to protect your information, no method of transmission over the internet is 100% secure. We are committed to protecting your data using industry best practices and will notify affected customers promptly in the unlikely event of a data breach.

12External Links

Our website may include links to external websites, including social media platforms, payment providers, and partner sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information or making any purchases on those sites.

13U.S. State Privacy Rights

Depending on the state in which you reside, you may have additional privacy rights under state law. Below is a summary of these rights and how to exercise them.

We will respond to verifiable consumer requests within 45 days, with one possible extension of an additional 45 days if reasonably necessary. You will not be discriminated against for exercising any of your privacy rights.

14Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page will reflect any changes.

For significant changes that affect how we use your personal information, we will notify you by email (if you are subscribed to our list) or by posting a prominent notice on our website. Continued use of microry.com after any modifications constitutes your acceptance of the updated policy.