How can we help?

It depends on which type of piece you ordered:

• Ready-to-Ship items — held in U.S. stock and shipped domestically: 1 business day handling + 1–2 business days transit = approximately 1–3 business days total.
• Handmade-to-Order items — crafted in our Morocco workshop: 15 business days production + 1–3 business days transit = approximately 15–18 business days total.

Every product page shows a badge under the price indicating which type the piece is. A tracking link is emailed to you the moment your order is dispatched.

For full details, see our Shipping Policy.

Once your order is dispatched, you will receive an email with a tracking number and a direct link to your carrier's tracking page. Please allow up to 24–48 hours after the email for tracking to update on the carrier's website.

If you have not received any tracking email within the expected timeframe, please check your spam folder first, then contact us at Contact@microry.com.

Yes — Microry offers free shipping on every order to any U.S. address, with no minimum required. Shipping is already included in the price you see on the product page. No hidden fees at checkout, ever.

Microry fulfills orders two ways, depending on the piece:

• Handmade-to-Order pieces are crafted in our workshop in Morocco and ship directly from there via DHL, FedEx, or Aramex Express. The journey to your U.S. address typically takes 1–3 business days once the piece is dispatched.
• Ready-to-Ship pieces are held in U.S. stock and ship domestically, typically arriving within about 1–3 business days after a 1 business day handling window.

Microry LLC is a U.S.-registered business based in Hopkinsville, Kentucky.

At this time, Microry ships exclusively to addresses within the United States — all 50 states. We do not currently offer international shipping outside of the U.S. We may expand to other countries in the future.

No. Our carriers require a physical street address with someone available to sign for delivery. P.O. Boxes and APO/FPO addresses cannot be used for Microry orders.

Microry is not a factory. Every handmade-to-order piece is cut, hammered, perforated, engraved, and finished entirely by hand by skilled artisans in Morocco — for you specifically, after your payment is confirmed. The 15-day production window is what it physically takes to do this work properly.

If you need something faster, look for our Ready-to-Ship pieces. These are already finished and held in U.S. stock, dispatched within 1 business day.

Please contact us immediately at Contact@microry.com or +1 (270) 551-1357. If your order has not yet been dispatched, we can update the address at no charge. Once tracking is issued, address changes require a carrier intervention fee and may delay delivery.

If your package is marked as undeliverable and returned to us (for example, due to an incorrect address or unsuccessful delivery attempts), we will contact you to arrange redelivery at the cost of return shipping, or to issue a refund minus original shipping costs.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Google Pay. All transactions are secured with SSL encryption and processed through PCI-DSS-compliant payment providers.

Yes. Our website is fully protected with SSL encryption, and all payments are processed through PCI-DSS-compliant payment gateways (Stripe, PayPal). Microry LLC never stores your full credit card number on our servers.

For added protection, some transactions may require a one-time 3D Secure verification through your card issuer.

Sales tax is calculated at checkout based on your shipping address, in accordance with applicable U.S. state and local laws. The exact amount will be shown to you before you confirm your order.

Cancellation depends on which type of piece you ordered:

• Ready-to-Ship pieces: can be cancelled for a full refund at any time before dispatch (typically within 1 business day of placing your order).
• Handmade-to-Order pieces: can be cancelled within 24 hours of order placement. After this window, our artisans have begun work and materials have been committed, so cancellation is no longer possible — but the piece remains covered by our 90-day return policy once delivered.

To cancel, email Contact@microry.com with your order number as soon as possible.

If you need to change a size, finish, or shipping address, please contact us within 24 hours of placing your order at Contact@microry.com. After that window, production may have already begun and changes cannot always be accommodated.

Yes — we work with interior designers, hospitality projects, and trade customers regularly. For orders of 5+ pieces or custom dimensions, please contact Contact@microry.com with your project details and we will respond within 1–2 business days with timing and any available trade pricing.

First, check your spam or junk folder — confirmation emails sometimes land there. If you still cannot find it, contact us at Contact@microry.com with the email address you used at checkout and we will resend it.

We accept returns of both Ready-to-Ship and Handmade-to-Order pieces within 90 days of delivery. Items must be in original condition with original packaging where possible. No restocking fees, ever.

To get started, email Contact@microry.com or call +1 (270) 551-1357. For full details, see our Refund & Return Policy.

• Defective, damaged, or wrong items: Microry covers all return shipping costs. We provide a prepaid return label.
• Change-of-mind returns: You are responsible for return shipping. We recommend a trackable, insured service.

In all cases, once we receive and inspect the returned piece, you will receive a full refund of the product price with zero restocking fees.

Once we receive and inspect your return (within 72 hours of receipt), your refund is processed within 7 business days to your original payment method. Depending on your bank, the refund may take an additional 3–10 business days to appear on your statement.

Email Contact@microry.com within 48 hours of delivery with:

• Your order number
• Photos of the outer packaging
• Photos of the damaged piece in good lighting

In many cases, you do not need to return the damaged piece — we will send a replacement or issue a full refund, whichever you prefer. All Microry shipments are fully insured.

We do not currently offer direct exchanges. The fastest path to receiving the piece you want is to return the original under our 90-day return policy and place a new order separately for the size or finish you prefer. This avoids waiting for two shipments to cross paths.

Yes. Unlike many handmade-craft brands, Microry accepts returns of handmade-to-order pieces within our full 90-day window, including for change of mind. The piece must be in original condition with original packaging.

Yes — every Microry piece is shaped, hammered, perforated, engraved, and finished by hand by skilled artisans in Morocco. This is not a marketing line; it is how our pieces are physically made, and the reason production of a handmade piece takes 15 business days.

• Ready-to-Ship — already crafted, inspected, and held in U.S. stock. Dispatched within 1 business day and shipped domestically. Total delivery time about 1–3 business days.
• Handmade-to-Order — crafted specifically for you in your chosen size and finish after payment, in our Morocco workshop. Production takes 15 business days, plus 1–3 business days transit. Total delivery time about 16–18 business days.

Every product page shows a clear badge under the price indicating which type it is.

Microry pieces are made from solid brass and copper, with all electrical components designed to U.S. standards. Some pieces also incorporate natural parchment, glass, or hand-applied patina finishes. The exact materials for each piece are listed on its product page.

Because every piece is hand-finished, no two are perfectly identical. Small differences in engraving pattern, perforation, tonal shifts in the brass or copper finish, and hammered texture are part of authentic handcraft — they are not defects. These natural variations are what make your Microry piece one-of-a-kind.

Monitor color rendering also varies, so finishes may appear slightly different on screen than in person.

Patina is the natural surface that develops on uncoated brass and copper over time. It deepens the color of the metal and gives it character — many designers consider it one of the most beautiful aspects of authentic brass lighting.

If you prefer a piece that stays bright, look for finishes labeled polished or lacquered. If you love the way brass ages naturally, our raw and natural finishes will continue to evolve in your space.

In many cases, yes. Because our pieces are made by hand, our artisans can sometimes accommodate custom dimensions, finishes, or wiring configurations. Email Contact@microry.com with the product you are interested in and the customization you would like, and we will let you know if it is possible along with any timing or pricing impact.

Bulbs are typically not included with our pieces, as preferences vary widely (warm white vs. cool white, dimmable vs. not, smart bulbs, vintage Edison bulbs). Each product page lists the recommended bulb base type (E26, E12, etc.) and maximum wattage. If you would like a recommendation for your specific piece, just ask.

Our electrical components meet U.S. safety standards and are sourced from compliant suppliers. For specific certification details on an individual piece, please email Contact@microry.com with the product name and we will share the current documentation we have on file.

For hardwired pieces (most ceiling lights, wall sconces, and pendants), we strongly recommend installation by a licensed electrician in accordance with your local building and electrical codes. Plug-in pieces such as table and floor lamps require no special installation — just plug them in.

Damage caused during DIY installation is not covered by our return or warranty policies.

Yes — every piece ships with the necessary mounting hardware and basic instructions. If you have any question during installation, email a photo of where you are stuck to Contact@microry.com and we will help you through it.

For everyday cleaning, simply wipe with a dry, soft microfiber cloth to remove dust. Avoid abrasive cleaners, ammonia, or harsh chemicals — these can damage the finish.

For polished brass pieces with light tarnish, a small amount of natural brass cleaner on a soft cloth, followed by a buff with a dry cloth, can restore shine. For raw or naturally-aged brass, we recommend letting the patina develop without polishing — it is part of the character.

Unless specifically marked as suitable for outdoor or wet locations, Microry pieces are designed for indoor use only. Moisture exposure can damage the electrical components and accelerate corrosion of the brass. If you are interested in outdoor lighting, contact us first to discuss your project.

Please email Contact@microry.com within 48 hours of delivery with your order number and a description of what is missing. We will ship the missing part to you at no charge.

Every Microry piece carries our quality guarantee against manufacturing defects. If your piece arrives with a defect, or develops a structural issue under normal indoor use within the first year, we will repair, replace, or refund it at our discretion. Contact Contact@microry.com with your order number, photos, and a description of the issue.

The guarantee does not cover damage from misuse, improper installation, modifications, normal wear and tear, or natural patina development.

No — you can check out as a guest. However, creating an account makes it easier to track orders, save favorites, and reorder pieces you love.

On the login page, click "Lost your password?" and enter the email address associated with your account. You will receive an email with a link to set a new password. If you do not receive it within a few minutes, check your spam folder.

Not at this time. If you would like to gift a Microry piece, simply place the order with the recipient's shipping address. We do not include pricing or receipts inside our packages, so the box arrives as a true gift.

Yes — follow Microry for new collections, behind-the-scenes glimpses of our Moroccan workshop, customer installations, and styling inspiration. Our social media links are at the bottom of the website.

The fastest way is email at Contact@microry.com — we respond within 24 business hours. You can also call us at +1 (270) 551-1357 during business hours, Monday through Friday, 9 AM – 6 PM (UTC−6).

Try clearing your browser cache and cookies, then reload the page. If you still have trouble, try a different browser or device. If the issue continues, please email Contact@microry.com with a screenshot and a brief description of what is happening, and our team will investigate.