Shipping Policy
How your handcrafted Moroccan lighting travels from our artisans' workshop to your door — free to all 50 U.S. states. What to expect, when to expect it, and the care we take with every piece.
Free U.S. Shipping
Free shipping on every order to all 50 U.S. states — included in your price. No surprises at checkout.
Handcrafted in Morocco
Made-to-order or ready-to-ship — every piece is hand-finished by artisans in our Morocco workshop.
Tracked & Insured
Shipped via DHL, FedEx, or Aramex Express with full tracking and protective packaging.
01Two Ways We Ship
Microry offers lighting in two ways. The majority of our pieces are handmade to order by artisans in Morocco after your purchase. A select range is ready to ship — already finished, packed, and waiting on our shelf. The badge on each product page tells you which type you are buying. Either way, shipping is free to all 50 U.S. states.
Select finished pieces held in U.S. stock, already crafted and inspected, dispatched within one business day and shipped domestically within the United States. Look for the "Ready to Ship" badge on the product page.
The majority of our catalog. Crafted by hand in Morocco after your order, in the size and finish you choose.
02The Ready-to-Ship Journey
For our in-stock pieces, the journey is much shorter — your order skips production entirely and goes straight to inspection and packing. Ideal for gifts and time-sensitive projects.
03The Handmade-to-Order Journey
Microry pieces are not pulled from a warehouse shelf — they are made for you, by hand, in Morocco. Here is exactly what happens between your purchase and the moment your lamp arrives at your door.
A note on handmade timelines. Because 99% of our work is done by hand, occasional delays of a few days can occur during high-demand seasons or when a piece requires additional finishing time. If your order is running behind, we will contact you proactively.
04Where We Ship
Microry ships to addresses within the United States only. We deliver to all 50 U.S. states — every order, free.
| Destination | Status | Carrier |
|---|---|---|
| All 50 U.S. states | Available — free shipping | DHL / FedEx / Aramex Express |
| P.O. Boxes & APO/FPO addresses | Not available | Carriers require a street address with signature |
| International (outside the U.S.) | Not available | We do not currently ship outside the United States |
If you have any question about your specific U.S. address, please email Contact@microry.com before placing your order.
05Shipping Costs
Shipping is free on every Microry order to any U.S. address. The cost of delivery is already included in our product prices — there are no shipping fees added at checkout, regardless of where you are in the United States.
This applies to all sizes, all finishes, and all 50 states. What you see on the product page is what you pay.
06Order Tracking
As soon as your piece leaves our workshop, we will email you a tracking number along with a direct link to your carrier's tracking page (DHL, FedEx, or Aramex). From that moment, you can follow your order's journey from Morocco all the way to your U.S. address.
If you have not received a tracking number within 16 business days of placing your order, please contact us so we can check on your piece's progress.
07Packaging & Protection
Each Microry piece is wrapped in protective material, padded with shock-absorbent inserts, and placed inside a sturdy double-walled carton designed for international transit. Larger floor lamps and pendant lights are crated with additional internal bracing.
Every shipment is fully insured against loss or transit damage. In the rare event your piece arrives damaged, please see Section 09 — Delivery Issues below.
08Order Changes & Cancellations
Because production begins as soon as your payment is confirmed, the window to change or cancel an order is short.
Within 24 hours of payment
You may cancel for a full refund, or modify your size, color, or shipping address at no charge. Email Contact@microry.com with your order number.
After 24 hours
Your piece is already in production. Cancellations and changes are no longer possible because materials have been cut and work has begun. The order will be completed and shipped as originally placed.
Shipping address changes after dispatch
Once a tracking number is issued, we cannot reroute the parcel. You may be able to redirect it directly with the carrier (DHL, FedEx, or Aramex) using the tracking link provided, though carriers may charge a re-routing fee.
09Delivery Issues
Item arrived damaged
Inspect your parcel within 48 hours of delivery. If your piece has been damaged in transit, email Contact@microry.com with your order number and clear photos showing the outer packaging, the damaged item, and the shipping label. We will arrange a replacement or full refund at no cost to you.
Item lost in transit
If tracking shows your parcel has not moved for more than 10 business days, contact us. We will open an investigation with the carrier; if the parcel is confirmed lost, we will reship or refund at no cost to you.
Wrong address provided
If a parcel is returned to us because of an incorrect or incomplete shipping address provided at checkout, we will contact you to arrange reshipment. Reshipping fees in this case are the customer's responsibility.
Failed delivery attempts
DHL, FedEx, and Aramex will typically attempt delivery up to three times before returning a parcel to sender. Please ensure someone is available to receive the parcel, or use the carrier's tracking link to arrange a redelivery or pickup at a local point.
10Orders With Multiple Items
When you order more than one piece, we wait until all items in your order are finished before shipping — so everything arrives together in a single tracked parcel. If you would prefer one piece to ship as soon as it is ready and the rest to follow separately, email us before placing your order and we will accommodate where possible.
Need Help With a Shipment?
Our customer care team is here to answer any question about your order, your delivery, or anything in between.
Sat & Sun · Closed
Last Updated · May 2026
Microry LLC · 451 North Dr, Hopkinsville, KY 42240, USA